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Refund & Cancellation Policy

This Is Kitts Ltd — Serving the West Midlands & UK-wide

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This policy explains how cancellations, refunds and changes to your booking are handled. It applies to all catering services, sit-down menus, buffets, cultural events and Kitts Presents experiences.

1. Deposits (Non-Refundable)

All bookings require a 25% non-refundable deposit.
The deposit covers:

  • Date reservation

  • Admin & event planning

  • Initial menu preparation

  • Supplier coordination

  • Ingredient sourcing

  • Staff allocation

 

Deposits will not be refunded under any circumstances, including client cancellation, event changes, or reduced guest numbers.

 

However, deposits may be transferred once to a new date if requested at least 21 days before the original event date, subject to availability.

2. Cancellation by the Client

If you cancel:

  • 21+ days before event:
    Deposit retained. No further payment required.

  • 20–7 days before event:
    Client is responsible for 50% of the total invoice.

  • Less than 7 days before event:
    Client is responsible for 100% of the total invoice.

 

Why?

Because ingredients, staff, equipment and preparation will already be allocated.

3. Cancellation Due to Reduced Guest Numbers

Once final numbers are confirmed (7 days before the event):

  • Refunds are not issued for decreased guest numbers

  • Additional guests may be added subject to availability and surcharge

4. Cancellation by Kitts Kitchen Ltd trading as This Is Kitts

We reserve the right to cancel an event only in extreme circumstances, such as:

  • Illness or emergency within our core team

  • Unsafe venue conditions

  • Severe weather preventing travel

  • Situations affecting staff safety

  • Non-payment from the client

If we must cancel:

  • We will offer a full refund, or

  • Transfer the booking to a new date, or

  • Arrange alternative solutions, where possible

 

We will never cancel without clear communication.

5. Postponements

  • Clients may request a date change once, if:

  • The request is made 21+ days in advance

  • The new date is available

  • Additional seasonal charges (if any) are agreed

  • Events postponed within 20 days of the event will be treated as cancellations under Section 2.

6. Refunds for Additional Services

The following are non-refundable once arranged:

  • Staffing

  • Event styling

  • Equipment hire

  • Venue fees

  • Specialist ingredients

  • Cultural performance or artistic bookings

  • External supplier bookings

 

These costs cannot be recovered once confirmed.

7. Refund Method

Refunds will be issued:

  • Via the original payment method

  • Within 7–10 working days

  • To the person or company who made the payment

We cannot refund third parties or additional guests directly.

8. Force Majeure (Events Beyond Our Control)

If an event cannot proceed due to circumstances outside of our control (e.g., extreme weather, venue closure, transport suspension, emergency restrictions):

  • We will attempt to move the booking to a mutually agreed date

  • Deposits will be held as credit

  • No cash refunds will be issued for force majeure scenarios

 

This is standard practice for event-based businesses.

9. Agreement

By paying the deposit or confirming your booking in writing, you agree to this Refund & Cancellation Policy.

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