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ACCESSIBILITY STATEMENT (WCAG 2.2 Compliant)

Kitts Kitchen Ltd (Trading as This Is Kitts) is committed to ensuring that our website, content and event experiences are accessible to all users, including people with disabilities, neurodivergent individuals, older people and those using assistive technologies.

 

Our goal is to provide a website and in-person experience that is inclusive, usable and aligned with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

1. Website Accessibility Standards (WCAG 2.2)

We are working to ensure that thisiskitts.com meets WCAG 2.2 AA, including:

Perceivable

  • Sufficient colour contrast

  • Text alternatives for meaningful images

  • Clear heading structure and readable layouts

  • Captions or alternatives for multimedia where used

 

Operable

  • Keyboard-accessible navigation and buttons

  • No reliance on dragging, swiping or fine motor control

  • Clear and visible keyboard focus indicators (WCAG 2.2 update)

  • Avoiding auto-advancing content or time limits

  • Logical, predictable navigation

 

Understandable

  • Consistent layouts

  • Clear language

  • Forms with helpful labels and instructions

  • Error identification and suggestions

 

Robust

  • Compatibility with modern assistive technology

  • Support for screen readers, voice control and magnifiers

  • If you encounter an issue, you can contact us anytime (details below).

2. Content Alternatives

We offer:

  • Accessible PDF menus

  • Plain-text versions of policies

  • Larger print menus on request

  • Audio descriptions of menus at events

  • Subtitled or captioned video content where applicable

  • Reduced-motion alternatives

 

We are happy to provide reasonable adjustments when requested.

3. Event & Venue Accessibility

Because we operate across many venues, accessibility may vary.

 

We will support you by:

  • Confirming wheelchair access and step-free routes

  • Planning table layout for mobility needs

  • Offering quieter seating areas (subject to venue layout)

  • Providing dietary and allergen information clearly

  • Coordinating with venues if additional access requirements are needed

 

If you have access needs, please tell us during booking so we can prepare.

4. Catering Accessibility

We can accommodate:

  • Soft-food and texture-modified options (where possible)

  • Alternative portioning for mobility needs

  • Clearly labelled allergens

  • Low-risk or reduced-allergen menus

  • Religious or cultural dietary requirements

  • Seated service for guests who cannot queue

 

We will always aim to be flexible and supportive.

5. Sensory Considerations

We understand that sensory environments affect comfort.

 

For our events, we aim to:

  • Keep lighting softer and avoid flashing effects

  • Maintain comfortable sound levels during dining

  • Offer sensory-aware seating (where venue allows)

  • Control movement around food stations to avoid crowding

 

Guests with sensory or neurodivergent needs are welcome to request adjustments.

6. Continuous Improvement

Accessibility is an ongoing priority.

 

We regularly review our:

  • Website content

  • Visual design

  • Forms and interactions

  • Event processes

  • Staff training

 

Feedback is highly valued and helps us improve accessibility for everyone.

7. Contact Us About Accessibility

If you need alternative formats, support accessing content, or want to report an accessibility issue, please contact:

​

hello@thisiskitts.com
We aim to respond within 3 working days.

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