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Privacy Policy

Last updated: 28/08/2025

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For Kitts Kitchen Ltd (Trading as This Is Kitts)
Serving the West Midlands & UK-wide for special events 

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This Is Kitts Ltd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use and safeguard your data when you visit our website, make an enquiry or book our services.

By using our website or submitting an enquiry, you agree to the terms outlined below.

1. Information We Collect

We may collect the following:

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Information you provide directly

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  • Name

  • Email address

  • Phone number

  • Event details (date, location, guest numbers)

  • Dietary requirements

  • Company details (if corporate)

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Information collected automatically

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  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Create quotes and proposals

  • Deliver catering and event services

  • Process payments

  • Improve our website and customer experience

  • Send updates regarding your booking

  • Maintain internal records

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We do not sell or share your information with third parties for marketing.

3. Legal Basis for Processing

We process your data under:

  • Contractual necessity (when you book or enquire)

  • Legitimate interest (improving services and responding to enquiries)

  • Consent (newsletters or optional marketing)

4. Data Storage & Security

Your data is stored securely using industry-standard measures.
We only keep your data for as long as necessary for:

  • Booking management

  • Accounting and legal compliance

  • Customer service

5. Sharing Your Information

We may share your information with:

  • Approved contractors involved in your event (e.g., staffing companies, equipment hire)

  • Payment processors

  • Website hosting & analytics providers

 

All partners comply with UK GDPR.

6. Cookies

We use cookies to analyse website traffic and improve performance.
You can disable cookies anytime via your browser settings.
For details, see our Cookie Policy.

7. Your Rights

You have the right to:

  • Access your data

  • Request corrections

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise these rights, email: hello@thisiskitts.com.

8. Contact Us

For questions about this policy or your data:

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Kitts Kitchen Ltd (trading as This Is Kitts)
Birmingham & North Warwickshire
Email: hello@thisiskitts.com

9. Updates

We may update this policy occasionally.
The latest version will always be published on our website.

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